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Terms and Conditions

1. When placing an order please ensure that you supply the full details of the item you are trying to order, i.e.

• Colour
• Your measurements (each panel);
• full name, address and contact telephone number;
• Thickness required (3mm, 5mm)

2. We will only produce your item once full funds are cleared.

3. We cannot offer replacements/refunds after this time unless under exceptional circumstances or items are damaged during transit in which we will seek to get compensation from courier on behalf of the customer. In this rare occasion which damage does occur during transit, our company cannot be held accountable in this case. You must inform us within 24 hours of delivery and an investigation will take place.

4. We endeavour to deliver and meet delivery times, which are usually sent 1-3 business days on occasions it can often be delayed either due to delay payments or complicated cutting. We reserve the right to delay delivery to ensure the order is delivered correctly and cannot be held accountable for courier delay. If your order is delayed please contact us and we will investigate its status.

5. We do not accept any responsibility in the rare occasion that the item becomes damaged due to heat, impact or corrosive chemicals for example that is used by the customer on the material.

6. We do not accept any responsibility for any damage to owners property or personal injury due to the non-flame retardant property of the acrylic panel. Acrylic is a flammable material and should be installed solely at the owners risk.

7. We cannot provide a refund for bespoke orders/items and do not offer refunds on any colour deviation from the screen or sample. If in the rare occurance the shade does deviate from the original sample sent enquires must be sent before installation and must be returned undamaged in the original packaging within 7 days.

8. There is a 1mm tolerance on all panels covering thickness, length and width.

9. Generally, we can only offer refunds on standard stock items (less postage) once un-damaged goods have been returned to us. We do not offer postage return costs.

10. We do not refund postage.

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